Installation & Support

This page contains installation instructions and answers any questions related the streaming issues and general functions of our streaming platform. Choose from the list below.

  • Amazon Instructions
  • Google Instructions
  • Android Instructions
  • Streaming Tips
  • Buffering Issues
  • Speed Test
  • Refresh Channels
  • Add Channel To Favorites
  • Speed Test
  • Update Login
  • Refresh TV Guide
  • AT&T Customers

AMAZON FIRE

Please see the instructions below to install our app on your amazon fire device.

Click the Find > Search option on the home screen

Type “Downloader” and install the app

Go back to the home screen & click Settings

In the Settings, choose the option My Fire TV

Click Developer Options

If you do not see developer options click on "about"

Hover over Fire TV Stick and click the OK button on your remote 7 times until message appears.

Go back and you should now see ​Developer Options

Click Install from unknown apps

Click Downloader to change the status to ON

Open Downloader app and select the url box and enter 722141

Wait for download to complete and install

Open App & select tv

Select Add User

Enter login Info

Enjoy!

ANDROID/GOOGLE

Please see the instructions below to install our app on your android/google device.

Install “Downloader” from Google Play Store

On the home screen, click the circle profile icon on the upper right corner and then choose the Settings menu.

On the settings screen, move to System and click the About menu.

Scroll down to "Android TV OS built" click 7 times. You will see “You are now a developer” on the bottom of the screen.

Now open Downloader and enter 722141

Once app downloads click install

Once app installs open app & select tv

Enter login Credentials and Enjoy

Streaming ​Maintenance

Read the following 3 steps. These will help you to maintain a good streaming experience.

Restart Device

Restart you streaming device to ensure you have a fresh connection with your internet router.

Refresh Channels

Refresh your channels to ensure you always have the latest content.

Restart Wifi

Restart your wifi router to ensure you have the strongest signal from you internet provider

Buffering Issues

Buffering can be quite annoying. Sometimes there are a few factors that can contribute to this.

Run an internet speed test inside our steaming app to see what speed you are receiving. Instructions are below

Note: if you are not receiving at least 40mbs you will buffer.

In App Speed Test

Click the setting wheel to open app options

Select speed test to open and run test

If you are not getting at least 40mbs you will have buffering

Refresh Channels

On the Live Tv button click the directional pad down 1 time to highlight this section. Click to refresh channels.

Add Channels To Favorites

Locate any preferred channel and hold down the OK button & click add to favorite.

You will notice a star or heart icon next to the channel. Now you will see it in favorites

Update Login

Select the switch user icon

Scroll & highlight profile. Click & hold the select button and select "delete"

Select add user then enter login credentials.

Refresh Tv Guide

Select the settings icon

Select EPG

Select Refresh EPG

AT&T Customers

If you have AT&T for internet. Open your Smart Home Manager app on your phone. Click “my account” > active armor > at the bottom “cancel service” If active armor has not been activated then activate it first then turn around and cancel service.