This page is to answer any questions related the streaming issues and general functions of streaming.
Read the following 3 steps. These will help you to maintain a good streaming experience.
Restart you streaming device daily to ensure you have a fresh connection with your internet router.
Refresh your channels daily to ensure you always have the latest content.
Restart your router weekly to ensure you have the strongest signal from you internet provider
Buffering can be quite annoying. Sometimes there are a few factors that can contribute to this. To check follow these 2 steps:
1. Run a internet speed test inside our steaming app to see what speed you are receiving. Instructions are below
On mobile devices click here to run
Note: if you are not receiving at least 40mbs you will buffer
2. Watch the video and follow the steps to speed up your device.
Click the setting wheel to open app options
Select speed test to open and run test
IF you are not getting at least 40mbs you will have buffering
Locate any preferred channel and hold down the OK button & click add to favorite.
You will notice a star or heart icon next to the channel. Now you will see it in favorites
Select the switch user icon
Scroll & highlight profile. Click & hold the select button and select "delete"
Select add user then enter login credentials.
Select the settings icon
Select Refresh EPG
If you have AT&T for internet. Open your Smart Home Manager app on your phone. Click “my account” > active armor > at the bottom “cancel service”
If active armor has not been activated then activate it first then turn around and cancel service.